Get a Free Removals Quote

A deposit of 20% of the total quoted price is required to secure your booking and reserve the vehicle and crew. The remaining balance must be paid in full no later than five days before your scheduled service date. Failure to pay by the due date may result in cancellation of the booking and forfeiture of any deposit paid, in line with our cancellation policy. Full payment terms are set out in our Terms & Conditions.

We accept bank transfer, debit card, and credit card. Online card payments are processed securely through Stripe — we do not store, process, or have access to your full payment card details. Cash may be accepted by prior agreement only. Payment methods and due dates are confirmed in writing when your booking is confirmed.

Yes — we provide written quotes for the agreed scope of work so you can budget with confidence. Unless otherwise stated, quotations are valid for seven calendar days from the date of issue. If your inventory, access, or requirements change before the service, we confirm any revised pricing with you before amending the booking. Send your move details with complete information for the most reliable fixed price, and read our Terms & Conditions for quotation and amendment terms.

All cancellation requests must be submitted in writing to [email protected]. With 14 or more days' notice, your deposit is refunded in full. With 7–13 days' notice, 50% of the deposit is refunded (minimum £45 retained). With 5–6 days' notice, the deposit is non-refundable. With less than five days' notice, or if access is not provided on the day, we may retain the deposit and charge reasonable costs already incurred. Full detail, including deposit refunds and consumer rights, is in our Terms & Conditions.

Your quoted price covers only the services specifically detailed in your quote. Unless expressly included, the price does not cover additional journeys, extra crew or vehicles, packing or dismantling, undeclared waiting time, additional collection or delivery locations, or delays caused by third parties. If scope changes or the information supplied was incomplete, we discuss options and any additional charges with you before proceeding — we do not add unexplained extras. See our Terms & Conditions for the full list of what is excluded from a standard quotation.