Last updated: 2 July 2026
This privacy policy explains how 6 Days Delivery (6 Days Delivery Ltd) collects, uses, stores, and protects your personal information when you visit our website, request a quotation, make a booking, or use our removals, logistics, storage, and house clearance services.
It should be read together with our Terms & Conditions. By using our services you agree to the processing described here, in addition to the contractual terms that apply to your booking.
1. Who we are
6 Days Delivery Ltd (company number 15969339), trading as 6 Days Delivery, is the data controller responsible for your personal information in connection with this website and bookings delivered by our own crews.
- Email: [email protected]
- Telephone: 07449162794
- Companies House: company registration 15969339
We carry out removals and clearances through our own insured crews. 6 Days Delivery Ltd is your point of contact for quotations, bookings, and customer support on this website.
2. Personal data we collect
Information you provide
- Identity and contact details (name, email address, telephone number).
- Quote and booking information (collection and delivery addresses, postcodes, inventory details, photographs or videos, access and parking arrangements, property information, preferred dates, and service type).
- Payment-related information processed through our payment provider (we do not store your full card details).
- Communications, complaints, and insurance or damage claims (including supporting photographs and booking references).
- Waste and clearance descriptions where relevant to licensed collection and disposal.
- Marketing preferences where you choose to opt in.
Information collected automatically
- Technical data such as IP address, browser type, device information, pages visited, and referral source.
- Cookie and similar technology data as described in section 10 below.
3. How we use your information
We use personal data to:
- Provide quotations and revise pricing when the scope of work changes.
- Take bookings, allocate crews or vehicles, and deliver the services you request.
- Process deposits and balances, and manage refunds in line with our cancellation policy.
- Communicate about your enquiry, booking, or service.
- Meet waste-carrier and transfer-note obligations where applicable.
- Investigate complaints, damage reports, and insurance matters.
- Protect our website and forms from fraud and abuse.
- Measure website performance and conversions using analytics tools only where you have accepted analytics cookies.
- Comply with legal, tax, and regulatory obligations.
4. Lawful bases
We process personal data on one or more of the following bases under UK data protection law:
- Contract — processing necessary to provide a quote, take a booking, or deliver services you request.
- Legitimate interests — for example responding to enquiries, scheduling and delivering your booking, preventing fraud, and improving our services, balanced against your rights.
- Legal obligation — including waste documentation, accounting, and regulatory requirements.
- Consent — for non-essential cookies (such as analytics) and, where applicable, optional marketing communications. You may withdraw consent at any time.
5. Who we share information with
We may share personal data with:
- Licensed subcontractors, insurers, payment processors, and professional advisers who support delivery of our services (only where necessary).
- Payment processors (Stripe) to take secure online payments.
- Website, form, email, and hosting providers that help us operate our site and intake flows.
- Google (Google Tag / Google Analytics via Google Tag Manager) only if you accept analytics cookies.
- Cloudflare (Turnstile) where enabled to protect forms from automated abuse.
- Professional advisers, insurers, or regulators where reasonably required.
Some providers may process data outside the United Kingdom. Where this occurs, we use appropriate safeguards required by UK data protection law.
6. How long we keep information
We keep personal data only for as long as necessary for the purposes described above, including:
- Quote enquiries — typically up to 24 months unless converted to a booking.
- Booking and contract records — for the period required for tax, accounting, and legal claims (typically up to six years).
- Complaints and insurance matters — for the investigation period and any applicable limitation period.
- Cookie consent preferences — up to 365 days in the moveops_consent cookie, or until you clear cookies or we publish a material policy change.
- Anonymised consent evidence logs — up to 730 days (pseudonymised identifiers only).
7. Payments
Online payments are processed securely by Stripe. We do not store, process, or have access to your full payment card details. See Stripe’s privacy policy for more information.
8. Your rights
Under UK data protection law you may have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate data.
- Request erasure, restriction, or portability in certain circumstances.
- Object to processing based on legitimate interests.
- Withdraw consent for analytics cookies at any time (for example by clearing cookies and making a new choice when prompted).
To exercise your rights, email [email protected]. We aim to respond within one month.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
9. Marketing
If we send optional marketing communications, we will do so only where permitted by law and, where required, based on your opt-in. You can unsubscribe using the link in any marketing email or by contacting us.
Marketing choices are separate from cookie consent managed through our website banner.
10. Cookies and similar technologies
When you first visit our website, a cookie banner lets you reject non-essential cookies, accept all, or manage preferences. Strictly necessary cookies always run so the site and your consent choice can work.
Analytics scripts (Google Tag via Google Tag Manager) load only if you accept analytics cookies.
| Cookie / service | Type | Purpose | Duration |
|---|---|---|---|
moveops_consent | Strictly necessary | Stores your cookie category choices and policy version (not your name or email). | Up to 365 days |
| WordPress / session | Strictly necessary | Core site functionality and security. | Session / short |
| LiteSpeed Cache | Strictly necessary | Efficient page delivery when caching is enabled. | Per cache settings |
| Fluent Forms | Strictly necessary | Form security and submission handling. | Session / short |
| Cloudflare Turnstile | Strictly necessary | Spam and bot protection on forms. | Per Cloudflare |
| Google Tag (gtag.js) / GTM (GT-MQPXB9VD) | Analytics (opt-in) | Page views and conversion measurement. | Per Google — only after consent |
| Rank Math analytics snippet | Analytics (opt-in) | Defers Rank Math install-code analytics until analytics consent is granted. | Per Rank Math — only after consent |
You can also block or delete cookies through your browser settings. Blocking strictly necessary cookies may affect how the site works.
Form processing consent checkboxes (for example marketing opt-in on enquiry forms) are separate from this cookie consent tool, which controls storage cookies and analytics scripts.
11. Security
We use appropriate technical and organisational measures to protect personal data. No online transmission is completely secure; please contact us if you believe your interaction with us is no longer secure.
12. Children
Our services are not directed at children under 16 and we do not knowingly collect personal data from children.
13. Complaints
For service complaints, please contact us in writing at [email protected]. For data protection enquiries, use the same contact details.
14. Changes to this policy
We may update this privacy policy from time to time. The “Last updated” date at the top shows when it was last revised. If we make material changes to how we use cookies or tracking technologies, we will update our consent tool and may ask you to confirm your choices again.
15. Contact
Privacy enquiries: [email protected] | Telephone: 07449162794
Terms & Conditions: read our terms
This policy is governed by the laws of England and Wales.